Refund & Returns
Our refund and return guidelines are designed to provide clarity for custom jacket manufacturing orders, samples, bulk production, and international shipments.
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Clear & Transparent Policy
Our Refund & Returns Policy
At Three Threads International, most orders are manufactured according to the client’s approved designs, specifications, measurements, materials, and branding requirements. Because custom-made products are produced specifically for each client, we carefully confirm all details before production begins.
Custom-Made Products
Jackets manufactured according to specific client requirements are considered custom products. Once production has started, returns or refunds may not be available for changes in personal preferences or requirements that were not included in the approved specifications.
Order Confirmation
Before production begins, clients are responsible for reviewing and confirming the design, measurements, materials, colors, quantities, branding, and other order details. Production proceeds based on the specifications approved by the client.
Sample Approval
Where a sample is requested, clients are encouraged to review and approve the sample before bulk production. Approved samples and specifications serve as the reference for the final production order.
Changes & Cancellations
Requests to change or cancel an order should be submitted as early as possible. Once materials have been purchased or production has started, changes or cancellations may be subject to costs already incurred.
Quality Issues
If you receive products with a confirmed manufacturing defect or a significant deviation from the approved specifications, please contact us promptly with clear photographs, order details, and a description of the issue so our team can review the matter.
Damaged Products
Any damage noticed upon delivery should be documented and reported as soon as possible. Supporting photographs and shipment information may be required to assess the issue and determine the appropriate resolution.
Incorrect Specifications
We manufacture products according to the specifications approved before production. Changes requested after approval, including changes to measurements, colors, materials, designs, or branding, may not qualify for a refund or return.
Refund Process
Where a refund is approved, the applicable amount and refund method will be discussed with the client based on the specific circumstances of the order. Processing times may vary depending on the payment method used.
Return Shipping
If a return is approved due to a confirmed manufacturing issue, the responsibility for return shipping will be determined after reviewing the circumstances of the case.
Contact Us
For any refund, return, quality, or order-related concern, please contact our team with your order details and supporting information. We will review your case and communicate the available resolution.
